Returns Policy
We want you to be thrilled with your new goodies, and we understand online shopping can be tricky!
If for any reason you aren’t thrilled with your order, make sure it’s unworn with all the original tags intact - we are happy to exchange, refund, or provide a store credit within 14 days of your order. Please, flick us an email at shop@harperinc.co.nz with your intent to return so we can get all our ducks in a row to sort it out for you the second it arrives!
Faulty items?! We will work with the manufacturer to provide a remedy you are happy with! If something you bought from us has played up, the best course of action is to email us with pictures and best description possible. These are always on a case-by-case basis and need to be assessed individually, and thus there's no one-size-fits-all solution for a faulty return.
Another disclaimer - our online inventory is exactly the same as our store inventory. As such, if we are sold out of a style online - this means it's gone in store, too! Because of this, on occasion something may sell in store at the same time it goes online. These instances are rare, but they do happen! If this is to happen to you, we will endeavour to solve it in a manner you are happy with - be it re-ordering the item for you where possible, or issuing a prompt refund.
As you may be aware, we sell some pretty beautiful intimates (bralettes and knickers) - these are not returnable under any circumstances for hygiene purposes. I’m sure you’ll understand why!
Return shipping costs are to be covered by yourself - therefore we recommend using a traceable method (i.e. courier or tracked postage) as we do not take responsibility for any items lost in the post.
SALE ITEMS: All sale/discounted purchases are considered final.
No exchanges/returns/or refunds will be issued - so please choose your goodies carefully! If they arrive faulty or not as described, we have your back and we will help you out as per our obligations under the Consumer Guarantees act.
Our return address is:
Harper Inc
Shop 2, 19 Worley Place
Hamilton CBD
Hamilton 3204
Easy!